FAQ
Unfortunately, it may be the case that your favorite product has been sold out. To be informed when the product is back in stock, please register via the 'Size sold out?' button on the product page. When the product is back in stock, you will be the first to be notified. If you have any questions about whether and when the product will be back in stock, please ask our customer service department.
- How can I contact Double T Concept ?
If you have any questions, don't hesitate to contact us, we are happy to help. We aim to respond within 24 hours. Please note that the opening hours of our customer service are Monday to Friday 9.00 to 17.00. Contact: info.tdouble@gmail.com
- Orders & Payment Which payment methods can I use?
You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.
- How can I cancel my order?
Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.
If the item does not fit? Please return it to us for the correct size.
- Are price changes, after my order, to my advantage?
No, all items are priced at the time of ordering. There is no subsequent price adjustment.
- Will I receive an order confirmation?
You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of 5 digits), order summary and the shipping address.
- I have entered incorrect address details, can this be changed?
Unfortunately we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. To be sure, please contact our customer service team to discuss the solutions.
- To which countries do you ship?
We deliver worldwide. Double T Concept orders are shipped with DHL, DPD or UPS.
- What is the delivery time?
Netherlands/Belgium - Delivery time: 1 working day - Ordered before 23:00, delivery next day.
Germany - Delivery time: 1-2 working days - ordered before 23:00, delivery within 1-2 working days.
Rest of Europe - Delivery time: 2-3 working days - ordered before 23:00, delivery within 2-3 working days.
Rest of the world - Delivery time: 2-3 working days - ordered before 23:00, delivery within 2-3 working days.
What are the shipping costs?
Netherlands/Belgium - Free Shipping
Germany - € 5.99 (free for orders over € 100/$ 100/£ 80)
Europe - €6.99 (free for orders over €100/$100/£80)
United Kingdom - €6.99 (free for orders over €100/$100/£80)
United States/Canada - € 19.99 (free for orders over € 100/$ 100/£ 80)
Rest of the World - €29.99 (free for orders over €100/$100/£80)
UPS EXPRESS DELIVERY - €29,99. Delivered worldwide within 2-3 working days
- How can I track my order?
As soon as your package is shipped we will send you an email with a Track and Trace. Here you can see the status of your order and if necessary provide the delivery service with additional instructions.I have not received my order, what should I do?
- Did you not receive your order?
That is annoying! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Did you not receive this mail or is the status of your package unclear?
Please contact us at info.tdouble@gmail.com
-My Track & Trace indicates that my order has been returned. What should I do?
Please contact us at info.tdouble@gmail.com One of our customer service employees will investigate what happened and come up with a solution as soon as possible.
